The Ghost of Jobs Past Part 10

Bookseller at Barnes and Noble

For five years I had the distinct pleasure of working part time as a bookseller at Barnes and Noble.  Hands down, this was one of the best jobs I’ve ever had.  It taught me so much:

 

1. People LOVE good service.  Barnes and Noble train you well in providing excellent customer service and this one of the reasons they are so successful.  Eye contact, a smile, and “can I help you with anything” go a long way.  A bookseller is trained to take customers directly to the book they want and place it in their hand.  If they can’t find something, they are empowered to do whatever they can to help their customer, even if it meant calling a competitor.  Much of what I learned working for this company still helps me on a daily basis.
2. To be able to look forward to going to work is a blessing.  I’ve worked some good jobs with great people since, but this was the first place that I enjoyed totally and consistently.  The setting, the product, the whole experience just fit my personality.  If it weren’t for the nights, weekends, and holidays that are an inevitable part of retail, I might still be there.
3. Working with a lot of like-minded people can be good for awhile.  Most of the people I worked with at Barnes and Noble were quite a bit like me.  We came from similar economic backgrounds, had comparable educational histories, and were pretty similar in a lot of our political beliefs.  It was nice and safe and comforting.
4. Barnes and Noble was and is a good place to work and they treat their employees fairly.  Eleven years after leaving, I still know many of the people working there, and they still remember me.  Of course, the fact that my husband and I end up there at least twice a month, may have something to do with it, but I can’t think of another place that retains so much of their staff.

The fact that I still knew so many of the employees came in especially handy when my baby girl JB needed a part time Christmas job.  They were willing to take a chance on her, just like they were willing to take a chance on her older sister DR several years earlier because of our relationship built up over the years.  While I am happy for my baby earning a steady check, I’m even happier that she will have the chance to learn how to superior customer service from the best.  I know how well those lessons have served me over the years, and I know that they will serve her equally well.      

The Butcher

The Ghosts of Jobs Past Parts 7, 8, and 9

AKA The Part time job years

Over the next several years I worked a number of part time jobs that were just as educational as their full time counterparts.  Often I worked a couple jobs that overlapped to accommodate my kids, their schedules and my husband’s ability to watch them.  That right there helped me juggle and prioritize my time.

Banquet Hall Busser

I worked at the Gazebo Banquet Center on and off over a span of five years (with a year off in there somewhere to have a second baby), and this job was my first service job as an adult.  There is something about wedding receptions that can either bring out the very worst or the very best in people, and the wait staff had to roll with all of it.  I learned that:   

1.   Just because there is a party going on doesn’t mean that you are there to have fun.  Have too much fun and you will annoy your coworkers, customers, bosses, or all of them. 

2.   There is nothing like working with Vietnamese, Indian, and Korean women – especially those who are newly immigrated - to make many of your problems seem small indeed.

3.   Even a clumsy girl like me can crank out their signature standing fan napkin fold if given enough practice.

4.   If I find myself at a function there and walk up behind Michael the manager, I can still make him jump by telling him they put out the wrong colored napkins.

Digital Photo Retoucher

About this time we got our first computer, which eventually led to my finding my true love – Photoshop.  I learned some retouching skills and started taking in the occasional side job.  The work was fun and engaging, but dealing directly with customers was not my forte.  I learned that:

1.   Customers don’t come to you, and if you don’t want to go to the customers, you don’t work much.

2.   If you are distractible, working from your home might not be in your best interest.  Even housework starts looking good when you are trying to avoid work.

Elementary School Volunteer

When my oldest daughter started elementary school, I started volunteering.  I was a pretty crummy volunteer too – bitter and resentful - until I read “The Fountainhead” by Ayn Rand.  I am probably the only raging liberal whose sanity was saved by Objectivism.  When I was working on projects that other people found important (bake sales, fundraisers) I HATED it.  Once I got selfish and only took on projects that I wanted to do (mural painting), or got paid for (academic coaching), did I come to enjoy the kids, the teachers, and the work.  Over the approximately ten years I worked in the schools my kids attended, I painted nine or ten murals.  I’m more of a technician than an artist, but how often are you going to get entire walls to work on?  It was especially good for my ego since I’ve never been praised as much.  Of course 5 year olds are easy to impress, but I’ll take kind words where ever I can get them.  I also took teams of kids to state level Science Olympiad and Destination Imagination, and one team made it to DI Global Finals.  All of this because I chose to do only what made me happy.  It worked then, and for the most part it still works for me today. 

The Butcher

The Ghosts of Jobs Past - Part 2

The Bakery Years

After a few years of babysitting, I got a job at a bakery in the mall.  It was pretty good job, I liked the ladies I worked with, I never had to work past 9 pm, and I learned a lot.

1.   You can get too much of a good thing.  Even the tastiest treats looked terrible after a very short period of time.  This told me that if I loved to do something, I may need to decide if I wanted to do it for money and risk getting sick of it, or keep it a hobby.  The jury is still out on this one.

2.   People are all pretty much the same.  “I want the cookies without any calories” is something I’d hear constantly and each customer thought it was amusing.  I usually pretended it was because part of my job was to keep the customers coming back.  I now drive my own kids nuts with my witty repartee out in public, but I can carry on chit chat with just about anyone.  Usually, the people I talk with are kind and tolerant. 

3.   Having to go to work makes me more efficient with all of my time.  I utilize and appreciate my free time way more when I have to show up somewhere.  This tells me I might not do well at being self-employed.

4.   It is nice to work at a job where people are usually happy to see you and the goods you are selling and the worst thing you are going to smell like at the end of a shift is jelly.  I have not always been as lucky.

5.   If you keep your ears open and your mouth shut when a bunch of married ladies start talking about their husbands, you will learn an incredible amount about things your mom probably won’t talk about.  At least she won’t talk about them with you.  This lesson has served me the best.  Since then, I’ve known to shut up and pay attention first, and try to chose wisely who sees the real me, and pay attention to what I say because you never know who might be listening.     

The Butcher